This privacy statement covers PrivateVIPtours.com and websites operated by TENERIFE HOST. We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.
TENERIFE HOST is the sole owner of the information collected from tenerifehost.com and its affiliate’s websites. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, and billing information.
TENERIFE HOST do not store and do not have access to your credit card or debit card number, cardholder name, security code and expiration date – this information is stored by third party payment gateways who’s processing your payments.
You can choose not to provide information to us, but in general some information about you is required in order for you to book a tour/excursion; complete a traveler profile; book a an access permit for you; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
HOW WE USE THE INFORMATION
We use billing information (such as your name, phone number, email address) for the purpose of completing the tours/excursions bookings you conduct on our website. We use other personal information about you for the following general purposes: to provide you with the tour/excursion information you request; to provide you with tour/excursion confirmation and updates; to manage your account, including processing bills and providing tour/excursion notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers on tours/excursions that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Usage; and as otherwise described to you at the point of collection.
TENERIFE HOST may be required by law to disclose information you have provided in obtaining its travel products or services. TENERIFE HOST may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for TENERIFE HOST to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
YOUR CHOICES WITH RESPECT TO COLLECTION & USE OF INFORMATION
As discussed above, you can choose not to provide us with any information, although it may be needed to book a tour/excursion or to take advantage of certain features offered on this website.
We also provide various ways for you to ‘opt-out’ of receiving additional information from us. These are offered at the time you provide us your information, when you receive an e-correspondence and/or by sending an email to [email protected] or a written inquiry to TENERIFE HOST, Avenida V Centenario 5, 38660 Costa Adeje – Playa de Las Americas, Santa Cruz de Tenerife, Spain. If you do not wish to continue receiving any online promotional communications from TENERIFE HOST, such as e-mail or online newsletters, you can opt-out of receiving these communications by clicking on the unsubscribe link located at the bottom of the e-correspondence received.
COOKIES & OTHER WEB TECHNOLOGIES
Cookies: A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
TENERIFE HOST collects certain technical information from your computer each time you request a page during a visit to the Web site. This information is collected from your computer’s Web browser and may include your IP address, operating system, Web browser software (i.e. Chrome, Safari or Internet Explorer), and referrer Web site. We also may collect information about your online activity, such as tours viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether your information may be collected and thus may be used to identify you.
HOW WE PROTECT YOUR INFORMATION
We use HPPTS protocol of secure connection and we want you to feel confident about using this website to reserve your tours and excursions, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.